At Hallmark Shop, we believe every aspect of your gift-giving experience should be as thoughtful and seamless as the gifts themselves. Below you’ll find answers to our most commonly asked questions about our products, delivery, and services.

Product Questions

What types of products do you offer?
We specialize in beautifully crafted gift presentation items including:
  • Greeting Cards, Note Cards & Designed Stationery
  • Gift Wrap, Wrapping Paper Sets & Tissue
  • Gift Boxes, Gift Bags & Gift Bag Sets
  • Keepsake Ornaments & Personalized Ornaments
  • Gift Ornaments & Seals & Gift Tags
  • Boxed Cards & Cards
Each product is designed with the same care and attention to detail that goes into our delivery process.
Are your ornaments customizable?
Yes! We offer a lovely selection of Personalized Ornaments that can be customized to make your gift even more special. These make wonderful keepsakes for memorable occasions.
What makes your stationery and cards unique?
Our Designed Stationery, Greeting Cards, and Note Cards feature exclusive designs crafted with the same thoughtful consideration that defines the Hallmark Shop experience. Each piece is created to help your thoughtful gestures shine through.

Ordering & Account Questions

How do I place an order?
Simply browse our collections, select your favorite products, and proceed through our secure checkout process. You don’t need to create an account to place an order, but having one allows you to track your order history and save your preferences for future thoughtful gift-giving.
Can I modify or cancel my order after placing it?
To ensure your order receives our dedicated attention, we begin processing immediately. If you need to modify or cancel your order, please contact us within 2 hours of placing it at [email protected]. We’ll do our best to accommodate your request.

Payment Questions

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience and security. Our payment process is designed to be as seamless as your gift-giving experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your security and peace of mind are as important to us as the quality of our products.

Shipping & Delivery Questions

What shipping options do you offer?
We offer two thoughtful shipping options:
  • Standard Shipping – $12.95 via DHL or FedEx, delivering within 10-15 business days after shipping
  • Free Shipping – Available on orders over $50 via EMS, delivering within 15-25 business days after shipping
Both options ensure your carefully selected gifts arrive with the same care you’ve shown in choosing them.
How long does order processing take?
Each order receives our dedicated attention through a 1-2 business day processing period. Our gift specialists carefully review your order, ensure product availability, and prepare your items with thoughtful consideration.
Do you ship internationally?
Yes, we proudly serve thoughtful gift-givers worldwide! However, we’re unable to ship to Asia and some remote areas. Our partnership with global carriers ensures your Hallmark Shop products arrive safely, no matter where you’re sending your thoughtful gesture.
Will I receive tracking information for my order?
Yes, once your order leaves our facility, you’ll receive a shipping confirmation email with tracking information. You can follow your gift’s journey until it reaches its destination, just as we believe you should be able to share in every moment of the gift-giving experience.
What should I know about holiday shipping?
During peak seasons like Christmas and Valentine’s Day, delivery times may vary as everyone is looking to create memorable moments. We recommend ordering early during these special times to ensure your gifts arrive when you need them to make someone’s moment special.

Returns & Exchanges

What is your return policy?
We want you to be completely delighted with your Hallmark Shop experience. If you’re not satisfied with your purchase, you may return it within 15 days of receipt. The item must be in its original condition and packaging, just as we carefully prepared it for you.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We’ll guide you through the simple return process, reflecting the same care we apply to every aspect of our service.

Need Further Assistance?

Our customer service team is always ready to help bring your thoughtful gestures to life.

Email: [email protected]

We’re here to ensure every moment of your gift-giving experience is memorable.