Privacy Policy

Last Updated: January 2024

At Hallmark Shop, we believe that protecting your privacy is as important as creating the perfect gift-giving experience. Just as we carefully craft our Designed Stationery and Keepsake Ornaments, we approach your personal information with the same level of care, attention, and respect.

Our Commitment to You

We understand that trust is the foundation of any meaningful relationship. As thoughtful gift-givers ourselves, we recognize the importance of maintaining your confidence in how we handle your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you visit giftboxesus.com or make purchases from our global community of customers.

Information We Collect

To provide you with our seamless gift-giving experience, we collect information that helps us serve you better:

Personal Information You Provide

• Order Information: Name, email address, shipping address, and payment details when you purchase our Boxed Cards, Gift Boxes, or Personalized Ornaments
• Account Information: If you create an account, we store your preferences and order history
• Communication Records: Correspondence when you contact our customer service team
• Gift Messages: Personal notes you include with gifts for your loved ones

Automatically Collected Information

• Device Information: IP address, browser type, and device characteristics
• Usage Data: Pages visited, products viewed, and time spent on our site
• Location Data: General geographic location to provide appropriate shipping options and currency

How We Use Your Information

We use your information with the same thoughtful consideration we apply to designing our Gift Wrap and Greeting Cards collections:

• Order Fulfillment: To process your payments, ship your Gift Bag Sets, and provide order updates
• Customer Service: To respond to your inquiries and provide personalized support
• Personalization: To recommend products like Keepsake Ornaments or Note Cards that match your preferences
• Site Improvement: To enhance your browsing experience and optimize our website
• Security: To protect against fraud and unauthorized transactions
• Marketing: To send you information about new products and promotions (only with your consent)

Information Sharing and Disclosure

We treat your personal information with the same discretion we apply to your gift selections:

• Service Providers: We share necessary information with trusted partners like DHL/FedEx for shipping and payment processors for transaction handling
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• Never Sold: We do not and will not sell your personal information to third parties

Data Storage and Security

We protect your data with the same precision we use in preparing our Wrapping Paper Sets and Gift Ornaments:

• Secure Storage: Your information is stored on secure servers with industry-standard protection
• Payment Security: We use certified payment processors and never store complete payment details on our servers
• Encryption: All sensitive data is encrypted using the latest security protocols
• Limited Access: Only authorized personnel have access to your personal information
• International Transfers: As we serve customers globally (excluding Asia and some remote areas), your data may be processed in different jurisdictions with adequate protection

Your Rights and Choices

You have control over your personal information, just as you have choice in selecting the perfect Gift Wrap or Greeting Card:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct your information through your account or by contacting us
• Deletion: You may request deletion of your personal information, subject to legal requirements
• Marketing Preferences: You can opt-out of marketing communications at any time
• Data Portability: You can request your data in a structured, machine-readable format

Cookies and Tracking Technologies

Like the careful attention we give to designing our Cards and Stationery, we use cookies thoughtfully to enhance your experience:

• Essential Cookies: Required for basic site functionality and shopping cart operations
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to show relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent tool.

International Data Transfers

As we serve thoughtful gift-givers worldwide (excluding Asia and some remote areas), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during these transfers.

Children’s Privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from children. Our products are intended for purchase by adults creating meaningful gift-giving experiences.

Changes to This Policy

We may update this Privacy Policy as our business evolves. The most current version will always be posted on our website with the effective date. Continued use of our services constitutes acceptance of any changes.

Contact Us

Thank you for trusting Hallmark Shop with your thoughtful gift-giving journey. We’re committed to protecting your privacy with the same care and attention we devote to creating our Designed Stationery, Gift Boxes, and Keepsake Ornaments.