Shipping Policy

Shipping Information

At Hallmark Shop, we handle your orders with the same care and attention we devote to crafting our beautiful Designed Stationery and Keepsake Ornaments. We’re committed to ensuring your gift-giving items arrive perfectly and promptly.

Accepted Payment Methods

We accept the following payment methods to make your shopping experience seamless:

• Visa
• MasterCard
• JCB
• PayPal

Returns & Exchanges

Just as we approach creating our beautiful products with care and attention, we handle your returns and exchanges with the same level of consideration and respect. Your satisfaction is as important to us as the quality of our Gift Boxes and Wrapping Paper Sets.

Return Process

Following our thoughtful approach to gift-giving, we’ve designed a straightforward return process:

1. Submit Your Request: Complete the Return & Exchange Request Form and email it to our customer service team
2. Receive Authorization: We’ll review your request within 1-2 business days and provide return instructions
3. Package Your Items: Carefully repackage the items in their original condition with all packaging materials
4. Ship Your Return: Send the package to our address using a trackable shipping method
5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your request

Condition Requirements

To be eligible for return or exchange, items must be:

• In original, unused condition
• In original packaging with all tags attached
• Accompanied by the original receipt or order confirmation

Refund Information

We process refunds with the same care we put into selecting our Boxed Cards and Note Cards:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Refunds are issued to your original payment method
• Shipping Costs: Original shipping fees are non-refundable
• Return Shipping: Customers are responsible for return shipping costs

Exchange Process

If you’d like to exchange an item for a different Gift Bag style or Greeting Card design:

• Follow the standard return process above
• Indicate your preferred exchange item in the request form
• We’ll ship your new item once we receive your return
• Price differences will be charged or refunded as applicable

Return & Exchange Request Form

To initiate a return or exchange, please email the following information to our customer service team:

Thank you for choosing Hallmark Shop for your thoughtful gift-giving needs. We’re committed to ensuring your experience with us reflects the same quality and care we put into every Gift Box, Wrapping Paper Set, and Greeting Card we create.